SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Prime Selling Hub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://primesellinghub.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely fantastic! I came across videos showcasing the craftsmanship behind these cups, and it immediately piqued my interest. While I'm not usually a collector of pottery items, the artistry in these pieces was too captivating to resist. I initially bought two Golden Peacock cups and was so impressed that I ordered two more in different varieties. In today's world of mass-produced goods, finding something handmade that embodies tradition and excellence is truly refreshing. There's even a delightful ritual associated with using these cups, which adds to their appeal. I'm thrilled to have discovered these, and I definitely plan on making more orders in the future!
I've yearned for one of these for years and finally decided to treat myself during the seasonal sale. I'm tempted to start a small collection because it's truly worth it. The craftsmanship is beyond belief.
This item's beauty is indescribable; photos don't do it justice. The craftsmanship is exceptional, and I highly recommend it. Thumbs up! I'll definitely be adding more to my collection.
I've been admiring these beautiful pieces for quite some time and finally decided to make the purchase. I'm delighted with my acquisitions and eagerly anticipate expanding my collection.
I'm thoroughly impressed with my order. Ordering was a breeze, they arrived promptly, and they are exceptionally beautiful. Sipping tea from these cups is a delightful experience. I foresee doing more Christmas shopping here.
I was pleasantly surprised when my FedEx delivery arrived just one day after I placed my order. Opening the box, I found a red box inside which held the cup, securely sealed. The investment is well worth it because once you have one of these cups, your tea-drinking experience will never be the same. I'm a dedicated tea drinker, and this cup has elevated my enjoyment.
My granddaughter adores unique tea cups, and she fell in love with this one.
I purchased six beautiful cups as holiday presents for my colleagues, and I couldn't be happier with the craftsmanship, quality, and presentation. I'll definitely be buying more as gifts and to start my own collection.
These tea cups were a Christmas present for me, and they are absolutely exquisite. Their delicate design, with the silver flowers at the bottom, adds a unique touch. I adore them!
Absolutely breathtaking! I think I'll have to get one without the flower design as well!
Simply stunning! They're almost too beautiful to use.
I'm delighted with my purchase, and I'm sure my daughter will be too when she sees this tea cup. I can't wait for her to receive it!
We ordered two tea cups, and we're absolutely in love with them. We were expecting them to be a bit larger, but they're still a charming size.
I originally purchased this as a gift for my best friend, but I'm absolutely awestruck by its beauty. I spent a considerable amount of time examining photos of this cup, as well as many others, and I always wondered if those images did justice to the actual product. The truth is, they don't - no photograph can capture the true splendor of these cups as well as seeing them in person.
These cups are truly beautiful. I would have been even happier if the colors were as vibrant as they appear on the website, but they are still very attractive. We'll have to see what the recipients think.
I've been using this cup nearly every day for the past year, and I'm just as enchanted by it now as I was when I first received it. It's incredibly stunning. This cup is fully vitrified and won't impart the same taste-enhancing qualities as unsealed Jianzhan cups, so if you prefer a more neutral taste, this is an excellent choice. The craftsmanship is exceptional - this cup is flawless, as are all the cups I've acquired from Tenmokus so far. It's worth mentioning that tea oils gradually coat the surface of the silver lotus blossom, giving it a beautifully rich golden hue over time. Cleaning this cup has never been an issue - the lotus blossom rarely traps tiny tea particles underneath, and when it does, they are easily rinsed away with cold water
Surprisingly, the blossom inside the cup is a three-dimensional piece! I'm rating it four stars because the blues, particularly on the outside of the cup, are not as vibrant as shown online. Still, I love that blossom!
These cups are stunning and will make a wonderful gift for a friend. They're truly works of art, and the packaging is lovely as well. It's a truly special gift.
This may very well be the most beautiful item in my possession. I am thrilled with my purchase. The quality and craftsmanship are truly spectacular, and even the shipping box is exquisite. You've gained a lifelong customer!
This cup is the latest addition to my small collection, and it never ceases to amaze me how precious each tea bowl is. The attention to detail is truly outstanding! I can't bring myself to drink from them; every cup I hold in my hand is a marvel of craftsmanship.
I kept telling myself I should stop buying these, but they are just too irresistible. When I saw this one being advertised, I finally gave in and bought "just one more." I'm glad I did because it might just be my favorite now. It's extraordinarily beautiful.
Absolutely wonderful. This is my second purchase after sadly breaking my first one. I love both designs - it's so hard to choose! Beautifully crafted.
Choosing my favorite was a tough decision! It arrived incredibly fast and is absolutely delightful. I'm buying another cup to start my collection. If you're hesitating, don't be! You won't regret it! It's worth every penny.
These cups are truly astonishing. I initially thought the water lily at the bottom of the cup was a 3D painting, but it's actually a delicately embossed water lily.
I received this gorgeous teacup a week ahead of the estimated delivery date, even though it was being shipped all the way to Australia. I also purchased the matching teapot, which is equally adorable. I'm absolutely in love with them!
I came across these tea cups on Facebook and was immediately intrigued. I had a little internal debate with my bank account – it was undeniably pretty, but did I really need ANOTHER tea cup? However, these cups are unlike my delicate European bone china cups, so I convinced myself that I needed one for my collection. Naturally, I ended up ordering two, and I'm so grateful I did. The Golden Peacock cup is simply exquisite. The scalloped, bowl-shaped cup feels light and elegant, and the silver flower inside adds a delightful touch. The packaging is impressively well-made and protected the cup all the way from Hong Kong to snowy North Dakota without a scratch.
I adore the shape of the Peacock teacups, and the colors are lovely. I purchased one with the silver blossom and one without as gifts. The colors become even more vibrant in the sunlight :D
I opted for the version without the blossom because it's three-dimensional, and I didn't want anything interfering with the stirring of my tea. Plus, I wanted to avoid the hassle of extra cleaning with a small brush every time I had tea to ensure no particles or residue got trapped on the blossom.
A truly sublime experience!
This is the most exquisite cup, and it has made my tea-drinking experience even more enjoyable! The shipping was incredibly fast, and I'm extremely pleased with my purchase!
My tea cup arrived recently and has exceeded all my expectations. It's a delicate piece of functional artwork. I enjoyed my first cup of tea from it today, and it encourages me to slow down and savor the moment. Thank you once again for creating such beautiful works of art. Warm regards.
I was concerned that these cups might only look amazing in the ads, but I'm delighted to say they are just as beautiful in person. They bring me so much joy! They're not just for display; I use them for tea as well.
This tea bowl left me breathless when I saw it for the first time. While I do drink tea, the pair of cups I purchased will serve as decorative pieces in our home. They exude sheer elegance!
The cup feels smooth, and the edge is pleasant to the touch. Even with hot tea inside, I don't burn my fingers. The shade I received is a bit darker than the pictures, but that's understandable. It will be gorgeous to use during the summer when the light accentuates the lovely blue colors.
Simply the best tea cup!
This cup is pure perfection. It arrived at my doorstep from Hong Kong just one week after I placed the order, securely packed in a robust box with ample cushioning. I love its appearance and how it feels in my hand. Drinking from this cup makes me feel special. I wholeheartedly recommend my fellow tea enthusiasts to indulge themselves and order from this company.
I bought this exquisite tea cup for my son, who is an avid collector of tea cups for his daily morning ritual. Even though I had to ship it all the way to Australia, I'm confident it will arrive safely in the sturdy box it came in. I shared a picture with him, and he described it as "stunning." I can't wait for him to enjoy his first Earl Grey in this amazing cup.
My daughter is absolutely enamored with them!
I'm thrilled with the two beautiful cups I received. They are truly incredible pieces of art. Ordering was a breeze, and they arrived just a few days after I placed my order. The speed at which they arrived from such a great distance was almost unbelievable. I definitely plan to order more.
I'm a huge fan of this company. Their shipping is lightning-fast, and their items are impeccably packaged; the box itself is like a gift. This marks my fourth tea cup purchase from them. These cups make wonderful gifts, and, of course, I have one for myself on my meditation altar. I absolutely love this company and their products.
The teacup is truly beautiful, with meticulous handiwork. The shipping was incredibly fast, with the item arriving in just three days. The service is top-notch. I'm delighted with my purchase and will definitely be getting a second one.
This is, without a doubt, the most beautiful cup I've ever owned.